FAQ's

michebag.ca Questions

[ Ordering ]
How long does shipping take?
What is your cancellation policy?
Where is my nearest Miche Canada Representative or Miche Bag demonstration?
What is your return policy?
I live outside of Canada -- can you ship to me?
I love the concept of the Miche Bag. How can I get involved?


[ Product & Care ]
What are the dimensions of the Miche Bag?
What is the inside of the bag like?
I have a problem with my bag -- how can I replace it?
What are the Miche Bags and Miche Shells made of?
How often do new styles come out?
How do I care for my Miche Bag?
How do I best remove my Shells?
How do I store my Miche Bag Shells?
Can Miche Bag magnets cause damage to credit cards, cell phones or cameras?
Can Miche Bag magnets cause damage to pacemakers?

 

Ordering 

How long does shipping take?

Shipping from www.michebag.ca, phone orders or home party orders usually take around five to seven business days, depending on where you are in Canada. Orders going to Newfoundland may take longer. We ship all orders from Oshawa, Ontario. Orders are normally shipped the day after they are placed excluding weekends and holidays e.g. an order placed on a Thursday should be mailed Friday but an order placed on Friday will not be mailed until Monday. Also keep in mind that we ship via Canada Post, which does not deliver packages on Saturday or Sunday, so please plan accordingly if you need to receive your package in a certain time frame.

What is your cancellation policy? 

Orders that are cancelled before the order has been shipped (most orders ship within 24 hours) are entitled to a full refund. Orders cancelled after the order has been shipped are entitled to a refund but must pay shipping and handling.

Where is my nearest Miche Canada Representative or Miche Bag demonstration? 

To view a listing of events in your area, please visit our event locator.

To find a Miche Canada Representative nearest you fill out the form here.

Or feel free to call us at 1.866.228.6173 or email us at info@michebag.ca for more information and will connect you to a Miche Canada Representative in your area.

What is your return policy? 

Please refer to our Tired Old Bag Program page for warranty and exchange information. 

I live outside of Canada -- can you ship to me? 

Miche Canada only ships to residents of Canada. For a list of international distributors please click here

I love the concept of the Miche Bag. How can I get involved?

Fill out our interest form by clicking here.

 

 

Product & Care Questions

What are the dimensions of the Miche Bag?

Classic 5.75" (wide) x 11.75" (long) x 6.5" (tall)
Prima 5” (wide) x 15” (long) x 12” (tall).
Petite 4“ (wide) x 8“ (long) x 6” (tall)
Demi 7" (wide) x 14" (long) x 9.5" (tall)

 

What is the inside of the bag like?

Miche Classic and Petite

The inside of the Miche Classic is chocolate brown polyester and has one large zippered pocket on one side and then two smaller elasticized pockets on the other.

Openpocket side

Purse shown inside out.

Miche Prima

The inside of the Miche Prima is made of a beige canvas. It has one large zippered pocket across the back of the shell and a cell phone pocket positioned on the side. The front panel has four cardholders, two penholders and two larger pockets for whatever you want.

 Prima Zippered

 Purse shown inside out.

Miche Demi

The inside of the Miche Demi is made of a ...

 

I have a problem with my bag -- how can I replace it?

If you are having an issue with your bag and you have had it past our 90-day warranty time frame, please refer to our Tired Old Bag Program page.

What are the Miche Bags and Miche Shells made of? 

The exterior of the bag is made from a cotton blend. The shell material varies depending on the style, but can be: faux leather, faux crocodile skin, faux fur, regular nylon, textured nylon, canvas or cotton. All of our products are made from 100% man-made materials and are completely animal and PETA friendly.

How often do new styles come out?

New designs are released each month. Your Miche Canada Representative is your best source for these fashionable new styles. A Closet Organizer will soon be your best friend as you add to your Miche collection!

How do I care for my Miche Bag?

If your Shell or Base Bag becomes slightly soiled, you may wipe the bag or Shells with a damp cloth.

How do I best remove my Shells?

When removing a Shell from the Base, pull it from the center to prevent unnatural bending at the corners.

How do I store my Miche Bag Shells?

The Miche Bag Closet Organizer comes in two sizes and is ideal for easy access and storage of Miche Bag shells. With its sleek design, and the minimal space it takes up, you may be inspired to reorganize your whole closet! 

Without the organizer it is best to store Shells flat with a piece of protective material, such as tissue paper, between each Shell. This will protect all your Shells from transferring colour onto each other —  which is one of the characteristics of polyurethane.

Can Miche Bag magnets cause damage to credit cards, cell phones or cameras?

We use a specific type of permanent magnet called "earth magnets". They are effective at holding the Shell in place and are generally harmless! Miche is not aware of an instance where our magnets have damaged credit cards, cell phones or cameras.

Can Miche Bag magnets cause damage to pacemakers?

Miche is not aware of an instance where our magnets have damaged pacemakers. Nonetheless, each consumer's pacemaker, overall health condition and physician's recommendation will not be the same. Thus, before purchasing a Miche Bag, please consult with the manufacturer of your pacemaker as well as your physician about the safety of our products in regards to your particular circumstances.